Shipping and Return Policies
Shipping Policy
We ship all of our products throughout the United States, including Hawaii and Alaska.
We are unable at this time to ship to APO/FPO addresses.
All items are shipped upon verification of funds.
We welcome you to our store in San Rafael, California to pick up your merchandise. Feel free to indicate our address as your shipping address:
44 Woodland Ave.
San Rafael, CA 94901
Return Policy
Your complete satisfaction is our goal. Please follow our return guidelines to ensure a positive and satisfying experience:
Shipping Damage
Inspect your purchase carefully: If packaging is damaged, you must indicate that on the delivery receipt.
If packaging is damaged, immediately inspect the merchandise. If the merchandise is damaged, contact us at 1-800-425-6433. You have 3 days to contact us to report the damage. If you do not contact us within 3 days, the merchandise becomes your property. Whether or not the packaging is damaged, it is your responsibility to inspect the merchandise upon receipt. In the event of damaged merchandise upon arrival, or in the event we sent you the wrong item, we will pay for the return shipping, and we will get the correct item to you at no extra cost.
Returns
In the event you are not happy with your purchase for any reason other than damage, there may be a 25% restocking fee. In order for a return, merchandise must be:
- Returned in its original packaging as shipped,
- Attached with original receipt,
- Product cannot be used,
- Customer must obtain an authorization before sending the item by calling 1-800-425-6433 within 30 days
- On any return, the customer is responsible for all shipping charges, including any costs incurred in getting the product both to and from the customer.
If we sold or shipped you the wrong item, we will refund your entire amount.
Credit for any returned item would be in the manner purchased.
Customer is responsible for any damage to the product when shipping it back to us.
Returns to our store location are encouraged; please call us for more information at 1-800-425-6433
If you have any further questions regarding shipping or returns, please call us at 1-800-425-6433.
Sales Tax
We are required to charge tax on purchases made from California. The tax rate is 8.25% for California. This amount will be added to your merchandise total and reflected on your credit card charge. Sales to any other state are tax-free.